Privacy Policy

Introduction

Spike Console ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.spikeconsole.com and use our services.

Information we collect

We may collect information that you provide directly to us, including:

• Name, email address, and phone number when you submit a contact or discovery form
• Business name, industry, and role information you share during onboarding
• Payment and billing information processed securely through Paystack and Flutterwave
• Communications you send to us, including support requests and feedback

Automatically collected information

When you access our website, we may automatically collect:

• Device and browser type, operating system, and IP address
• Pages visited, time spent on pages, and referring URLs
• Local storage used for essential functionality, such as remembering your display preferences

How we use your information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Respond to your enquiries and provide customer support
• Send you updates, marketing communications, and service notices (you can opt out at any time)
• Detect, prevent, and address technical issues or security threats

Sharing your information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g. Paystack and Flutterwave for payments, Resend for email)
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, role-based access controls, and regular security reviews.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you request deletion of your data, we will remove it within 30 days.

Your rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing of your data
• Request portability of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hello@spikeconsole.com.

Cookies

We use local storage to remember essential preferences, such as your choice of light or dark mode. We do not currently use cookies or similar technologies for analytics or advertising tracking. If that changes, we will update this policy and, where required, ask for your consent first.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.