1. Introduction
Spike Console ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.spikeconsole.com and use our services.
2. Information we collect
We may collect information that you provide directly to us, including:
- Name, email address, and phone number when you submit a contact or discovery form
- Business name, industry, and role information you share during onboarding
- Payment and billing information processed securely through Stripe
- Communications you send to us, including support requests and feedback
3. Automatically collected information
When you access our website, we may automatically collect:
- Device and browser type, operating system, and IP address
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies for analytics and functionality
4. How we use your information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your enquiries and provide customer support
- Send you updates, marketing communications, and service notices (you can opt out at any time)
- Monitor and analyse usage trends to improve the user experience
- Detect, prevent, and address technical issues or security threats
5. Sharing your information
We do not sell your personal information. We may share your information with:
- Service providers who assist us in operating our business (e.g. Stripe for payments, Resend for email)
- Legal authorities when required by law or to protect our rights
- Business transfers in connection with a merger, acquisition, or sale of assets
6. Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, role-based access controls, and regular security reviews.
7. Data retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you request deletion of your data, we will remove it within 30 days.
8. Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Request portability of your data
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at hello@spikeconsole.com.
9. Cookies
We use cookies and similar technologies to enhance your experience, analyse site traffic, and understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at hello@spikeconsole.com.